KAMAZ Group of Companies is the largest automobile corporation in the Russian Federation. KAMAZ PTC is one of the world’s top 20 heavy duty truck producers. The company is part of Rostec State Corporation.
DEALER AND SERVICE NETWORK
Sales and service network of KAMAZ PTC covers all the regions of Russia and the CIS, as well as the historical foreign markets. KAMAZ continues to actively expand its sales and service network in Russia and beyond its borders. As at May 1, 2017, the dealer network in the Russian Federation numbers 179 dealerships, out of which there are 75 3S status dealers (truck sales, spare parts sales, service support), 29 2S status dealers in vehicles (truck sales and service support), 22 2S status dealers in spare parts (spare parts sales and service support), 36 1S status dealers (service support only), 17 distributors in spare parts sales.
Underlying the service system are the principles of uniform style and maximum approximation of aftermarket services to the customer. The service network deployment has been proceeding along the two lines: construction of new service centers and reconstruction of existing service stations. In the philosophy of its dealer relations, the Company swears by a special internal document called Manual for Dealers of KAMAZ PTC which lays down all the requirements as well as terms and conditions the dealers must live up to. Certification of dealerships and service stations, pursuant to the Manual for Dealers of KAMAZ PTC, allows uniform service format and better recognition of authorized dealers by customers to be ensured, the requirements relating to organization of the dealer’s key business processes to be formalized.
ADVANTAGES OF THE PRODUCTS MADE BY KAMAZ PTC
- Easy to service, reliable, high quality trucks with low operating costs at good prices;
- Meeting any customer requirement;
- Extensive and vast sales footprint: KAMAZ vehicles operate under any road and weather conditions, in the areas of the Far North, tropics, desert areas and high mountains;
- Ramified service network in Russia and the CIS countries, provision of warranty service with the vehicle kilometrage of up to 75 thousand km.
All this enables the Company to perfect KAMAZ vehicles and upgrade them to the level of world industry leaders. In the domestic market, KAMAZ PTC has been waging an active, well-balanced and independent pricing policy, with primary focus on the market demand and optimal price to quality ratio.